Contact us

Have you visited our Frequently Asked Questions yet? Many customers find the answer to their questions by reading through our FAQ's.
Activating your Mycard prepaid Mastercard® card

Activate the card online here. You will need to enter the card ID, date of birth, and the last six digits of the mobile number.

Any other questions?

Please email us at: customerservice@my-balance.co.uk or you can call our Customer Services team on +44 (0) 1244779615.
Calls are charged at your standard network rate. Calls from mobiles may be higher. Lines are open 24/7

Or write to us at:

Card Services
PO Box 67528
London
EC2P 2HU

Lost or Stolen Card

Please click here to select your card and report it lost or stolen.